Frequently Asked Questions
product
Where does your ceramic tableware come from?
Our ceramic tableware comes from a small local dealer in the north of Portugal. Our “gres” line is produced in a ceramics studio in northern Portugal.
Is the dish suitable for the microwave and oven?
The ceramic dishes are suitable for the microwave. They can also be used in the oven. However, we recommend using them at lower temperatures.
How do I care for the ceramic dishes?
1. Avoid hard sponges or abrasive cleaners: Use soft sponges or cloths to clean your ceramic tableware. Abrasive cleaners or scouring pads can damage the surface and cause scratches.
2. Treat stains immediately : If you notice stubborn stains on your ceramic dishes, do not let them dry. Treat them immediately with a mild detergent and a soft sponge.
3. Be careful when stacking: When you stack your ceramic dishes, it is best to place a cloth or special foam pads between each piece to avoid scratches.
4. Drying: Make sure the dishes are thoroughly dried before storing them. Moisture can lead to mold growth.
Order
How do I know that my order has been received?
After we receive your order, you will receive a confirmation of receipt of your order by email.
Can I also pick up my order?
Our shop is purely online. There is no physical shop. Collection is therefore not possible.
Can I change my order afterwards?
It is not possible to change your order. We are happy to examine each case individually. Simply send us an email to hello@minotaceramics.com
Shipment
How long does it take for my order to be shipped?
Since we are a small company, it takes 2-5 working days to process your order. As soon as your order has been shipped, you will receive a shipping confirmation from us. Shipping via the shipping service provider DHL usually takes 3-5 working days.
Which parcel delivery service is used?
We send our packages in a climate-friendly manner via DHL GoGreen.
How much does shipping cost?
The shipping cost is a flat rate of 6.00€ per package.
Where will it be shipped to?
We currently only ship to Germany. Shipping to other European countries is only possible on request. You are welcome to send us an email to hello@minotaceramics.com .
How can I track my order?
As soon as we have processed your order, you will receive a shipping confirmation from us. You can track the shipment of your order via the shipping service provider DHL using the tracking number that you will find in our shipping confirmation.
Return
How long can I return items?
Within 14 days you can return your items to us in an unused condition and safely packaged within the scope of the statutory right of withdrawal.
How can I return my order?
To return your order, please send us an email to hello@minotaceramics.com . Please provide us with your order number so that we can assign your order.
When returning an item, it is important that the item is packaged in the same way that you received it. This is the only way to guarantee that the item will be returned to us undamaged. It is best to use the same package in which you received your order.
How is the refund made?
The refund will be made within 10 working days of receipt of the undamaged goods to the payment method you used to pay.
Where do I send my return?
Please send us your return to:
minota ceramics GbR
Winkler & Maushammer
Kotzinger Strasse 58
83278 Traunstein
What are the costs of returning my item?
For returns within Germany we charge a flat rate of €7.90. We will deduct this from the refund of the purchase price after receipt of the undamaged goods.
If acceptance of a shipment is refused without comment, we will treat it as a return and retain €7.90 for the return costs.
What do I do if one or more items are delivered defective?
If you have received broken goods, please contact us immediately via hello@minotaceramics.com or via our contact form. It is important that you send us a photo of the defective item and how it was packaged. We will then arrange a replacement delivery as quickly as possible.
Can I exchange items?
Unfortunately, exchanging items is currently not possible. However, you are welcome to order something new here .
Coupon
Can I also order vouchers?
Sure! You can find our vouchers here . Please note that vouchers are not sent by post. After purchasing a voucher, you will receive an order confirmation and the voucher digitally.
payment
Which payment methods are accepted?
- PayPal
- Direct debit
- Credit card
- Instant bank transfer
- Giropay
- Apple Pay
- Google Pay
- ShopPay
- Purchase on account
- Amazon Pay